Frequently Asked Questions

FAQ Topics

Refill Cartridges

Q Can you refill Premium and WannaVape Refill Cartridges?
Q Do you carry ELiquid?
Q How do I know when to replace my cartridge?
Q How long does cartridges last?
Q What do I do with the cartridge when it is empty?
Q What flavors are available?
Q What if I have received faulty cartridges?
Q What if I ordered the wrong flavor or strength nicotine cartridges?
Q What ingredients are in the cartridges?
Q What is the difference between WannaVape and Premium cartridges?

Ecigarette Batteries

Q Can I leave my battery charging overnight?
Q How do I know when my battery is done charging?
Q How do I know when to charge my battery?
Q Is there upkeep required on my battery?
Q What if my battery no longer continues to work correctly?
Q What is a battery’s lifespan?
Q What is an EGO?
Q What is the difference between a WannaVape and a Premium Vape battery?
Q What types of batteries does Premium have?

General Ecigarette Questions

Q Can I use electronic cigarettes to quit smoking?
Q How long does the Premium warranty last? Do I have to register my products to obtain the warranty?
Q How much money will I save by switching to electronic cigarettes compared to traditional cigarettes?
Q What are consumable Products?
Q What if some of the products I order become unavailable while fulfilling orders?
Q What is an electronic cigarette?
Q What is UTVG?
Q What is your replacement and returns policy?
Q What other brands are compatible with Premium Vapes and WannaVape?
Q Who is a suitable user of electronic cigarettes?

Shipping

Q Do you ship to APO/FPO shipping addresses?
Q How do I know when my order has been shipped?
Q How do I track my order?
Q How long does it take to receive my order?
Q What countries does UTVG ship to?
Q What is your Shipping Policy?
Q What shipping options are available?

Ordering

Q Do we disclose any information to outside parties?
Q How can I order your products?
Q Is my online order credit card secure?

Flavor Vapes

Q Do I have to charge my disposable cigarette?
Q How do I discard my disposable cigarette?
Q How do I know my disposable cigarette is ready to be discarded?
Q How long does my disposable cigarette last?
Q How much nicotine is in a disposable cigarette?
Q What are the eHookah disposables?
Q What flavors are available?
Q What is a disposable cigarette?
Q What is the shelf life of my disposable cigarette?

Vape Master

Q Do I have to charge my disposable cigar?
Q How do I charge my e-cigar?
Q How do I charge my e-pipe?
Q How do I discard my disposable cigar?
Q How do I know my disposable cigar is ready to be discarded?
Q How long does my disposable cigar last?
Q How much nicotine is in a disposable cigar?
Q What is a disposable cigar?
Q What is an e-pipe?
Q What is an electronic cigar?