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FAQ
Q1: What is the main material used for the water pipes?
A: All our high-quality water pipes are made from durable Borosilicate Glass with a standard thickness of 4mm.
Q2: Can I customize products with my own logo?
A: Yes, we specialize in OEM/ODM services and can easily apply your brand logo to the glass products.
Q3: What is your Minimum Order Quantity (MOQ)?
A: Our standard MOQ is only 10 pieces, making it accessible for small businesses and sample testing.
Q4: How long does shipping take from China to my country?
A: For express shipping (DHL/FedEx/UPS), it typically takes 3-7 days. In-stock items are dispatched within 1-2 days.
Q5: What payment methods do you accept?
A: We primarily accept T/T payments. For bulk orders, we require a 30% deposit and the remaining 70% before shipping.
Q6: Are the packages safe for fragile glass?
A: Yes, we use professional bubble wrap, individual inner boxes, and sturdy outer cartons to ensure safe transit.